Below is a general list of resources to assist in quality improvement work at HMS hospitals.
National Health Service (NHS) QI Resources
- NHS Library of Quality Improvement Resources
- These resources can be viewed by stage of project, type of task, type of approach, and stage of patient pathway.
Clinical Excellence Commission QI Resources
Society of Hospital Medicine (SHM) QI Resources
- SHM Quality Improvement Academy
- Organizational Knowledge and Leadership Skills
- Quality Improvement Methods: Lean and PDSA
- Teamwork in Quality Improvement
- Coaching a Quality Improvement Team
- Planning and Implementing Quality Improvement Projects
- Using Data in Quality Improvement
- C-Suite Engagement and Stakeholder Interest
Institute for Healthcare Improvement (IHI) QI Resources
- IHI Website
- Main IHI Resources
- Featured Tools
- Quality Improvement Essentials Toolkit
- IHI’s QI Essentials Toolkit includes the tools and templates you need to launch a successful quality improvement project and manage performance improvement. Each of the ten tools can be used with the Model for Improvement, Lean, or Six Sigma, and includes a short description, instructions, an example, and a blank template.
- Patient Safety Essentials Toolkit
- Designed and tested by IHI’s world-renowned safety experts, the Toolkit includes documents on improving teamwork and communication, tools to help you understand the underlying issues that can cause errors and valuable guidance about how to create and maintain reliable systems. Each of the nine tools includes a short description, instructions, an example, and a blank template.
- SBAR Tool: Situation-Background-Assessment-Recommendation
- The SBAR (Situation-Background-Assessment-Recommendation) technique provides a framework for communication between members of the healthcare team and can be used as a tool to foster a culture of patient safety.
- IHI Global Trigger Tool for Measuring Adverse Events
- The use of "triggers," or clues, to identify adverse events (AEs) is an effective method for measuring the overall level of harm in a healthcare organization.
- Optimizing a Business Case for Safe Health Care: An Integrated Approach to Safety and Finance
- The purpose of this resource is to equip patient safety leaders with tools and approaches with which they can make a compelling business case for organizational investments in patient safety.
- Business Plan Template with Patient Safety Goals
- This tool is a template for creating a business plan document that incorporates patient safety goals.
- Executive Review of Improvement Projects
- A guide for executives on how to channel senior management attention to quality projects.
- Business Tools to Support Clinical Project Evaluation
- This suite of tools is designed to make information gathering and communication about clinical improvement projects straightforward.
- Guidelines for Using Patient Stories with Boards of Directors
- Guidelines for how to effectively use patient stories to engage boards of directors in quality improvement work.
- Walk-through Tool
- Walk-throughs enable providers to better understand the experience of care from the patient’s and family’s points of view — by going through the experience themselves.
In addition to these resources, IHI also provides self-paced courses, some of which are free.